A transparent rubric. A senior-built playbook. A project that lands.
You buy a number of projects per quarter, by category. Every project is scored the same way, planned from the same playbooks and run inside your own tools.
From signed SOW to clean handoff.
Intake
Submit a short intake form: users, sites, timeline, integrations and any compliance requirement. Five minutes, not a discovery engagement.
Score
The intake is scored automatically on four dimensions and reviewed by your senior lead. You see the score and the reasons, so you always know why a project counts as Standard, Complex or Strategic.
Plan from the playbook
The score and project type generate a project plan, task list, client comms plan and cutover checklist from our senior-built templates, pushed straight into your PSA.
Run it, in your brand
Your Landed PM runs kickoffs, standups, client updates and vendor coordination inside your PSA. Meeting notes turn into status reports the same day. Your techs focus on the technical work.
Re-score at milestones
At each milestone we check the project against its score. Scope creep gets caught and discussed openly, not discovered on the invoice.
Close and hand off
Sign-off, documentation and a clean handoff to your service desk. Then the next project starts from the same playbook.
Three categories. Four dimensions. No guesswork.
Every project is scored on scope, complexity, schedule and stakeholders. These are typical guides; the rubric weighs all four together.
| Dimension | Standard | Complex | Strategic |
|---|---|---|---|
| Scope | Up to ~25 users, 1 site | ~26–100 users, 2–3 sites | 100+ users or 4+ sites |
| Complexity | Repeatable, single system | Multiple systems or integrations | Multi-vendor, compliance or regulated data |
| Schedule | About 2 weeks or less | About 3–6 weeks | 7+ weeks |
| Stakeholders | One client contact | Several client teams or a vendor | Executives, auditors or multiple vendors |
| Typical projects | 10–25 mailbox M365 migration, single-site firewall swap, MFA for a small office, small-practice HIPAA risk analysis | New client onboarding, 50–100 user migration, 2-server Azure move, multi-site firewall/HA | CMMC or SOC 2 readiness, 250–500 mailbox migration, multi-site refresh |
- Scope
- Up to ~25 users, 1 site
- Complexity
- Repeatable, single system
- Schedule
- About 2 weeks or less
- Stakeholders
- One client contact
- Typical
- Small M365 migration, single-site firewall swap, small-office MFA, small-practice HIPAA risk analysis
- Scope
- ~26–100 users, 2–3 sites
- Complexity
- Multiple systems or integrations
- Schedule
- About 3–6 weeks
- Stakeholders
- Several client teams or a vendor
- Typical
- New client onboarding, 50–100 user migration, 2-server Azure move, multi-site firewall/HA
- Scope
- 100+ users or 4+ sites
- Complexity
- Multi-vendor, compliance or regulated data
- Schedule
- 7+ weeks
- Stakeholders
- Executives, auditors or multiple vendors
- Typical
- CMMC or SOC 2 readiness, 250–500 mailbox migration, multi-site refresh
Full CMMC or SOC 2 programs are large enough that they typically count as 2–3 Strategic projects. We’ll tell you at intake, before anything starts.
Projects change. The deal stays fair.
Most project overruns come from a project quietly becoming a bigger project. We make that visible.
Visible
You see the original score, the milestone check and the reason for any change.
Early
Nightly checks on overdue tasks and hours burn flag drift days before a status meeting would.
Your call
If a project grows into a new category, you decide: re-score it, trim scope or cover the gap at the overage rate.
On the record
Every change is logged on the PSA ticket, so your client history stays complete.
What you can count on, in writing.
Same-day updates
Status lands on the PSA ticket the day work happens. No chasing.
Weekly report
An automated, white-labeled weekly status page and email for you and your client.
4-business-hour response
Questions answered within four business hours, in your time zone.
Want to see the rubric on your own projects?
Send us two or three projects from your board. We’ll score them and show you which plan fits.